Disclaimer, Privacy and Complaints procedure

1. When do you apply this privacy statement?

This privacy statement applies to all personal data that we process and to all domains related to us. This concerns the

personal data of everyone who has ever had contact with us or visited our website, such as visitors, customers and business

contacts. Personal data is all data that can be traced back to you as an individual, such as your name, telephone number, IP

address, customer number or surfing behavior. If you want to know more about personal data, please visit the website of

the Dutch Data Protection Authority.

2. Who uses your data?

Drs. Daans is responsible for the website drsdaans.nl and therefore the responsible organisation for the use of your personal

data as described in this privacy statement. The full details are:

Drs. Daans
Oostenburgermiddenstraat 102
1018 LC Amsterdam
KVK: 90643933

3. Whose data do we use?

We process the personal data of everyone who has had contact with us or visited our website. These include visitors,

private customers, business customers and contact persons of our partners.

4. How do we get your data?

We receive the data directly from you as soon as you:

visit our website

fill in data on our website or via the bookings link

5. What data of you do we use?

We use the following data:

name
gender
e-mail address
telephone number
age
provided medical information

6. What do we use your data for?

We only use your personal data for the purpose for which we are allowed to use it (for medical purposes):

we have received your permission to use your personal data

7. How long do we keep your data?

We keep your personal data for as long as we are required to do so by law and for as long as necessary for the purpose for

which we use your data. For example, as long as you are a customer with us, we store your data according to the statutory

retention period of twenty  years. After that, we only keep your data for statistical purposes and to handle any complaints or

legal matters. If you want to know more about how long we store specific data about you, please contact us.

8. Who do we share your data with?

We only process your personal data ourselves (the care providers). We don’t share your personal data with others.

9. Where do we store your data?

We process your data within the European Economic Area. This means that we also store your data within the EEA. If you

have any questions about this, please feel free to contact us.

10. How safe is your data with us?

We have done a lot to protect your data as well as possible, both organisationally and technically. We have secured our

systems and various means of communication to ensure that your data does not end up in the hands of others. Your data is

therefore safe with us. We also ensure that your data is only used by people who have received permission from us. If you

have any questions about the specific method of securing, please contact us.

11. What are your rights?

Because we use your personal data, you have various rights. We have listed these rights for you below.

Right to information

We must explain to you in an understandable and clear manner what we do with your data and what control you have over

it. That is why we explain in detail in this privacy statement what data we collect from you and how we handle your data.

Right to access

You may always ask us to view the data we hold about you.

Right to correction

You may ask us to have your data corrected if it is incorrect or incomplete.

Right to object

You may object to the processing of your data if you do not agree with the way we handle your personal data. This right

applies to the data we use for direct marketing. You can indicate to us that you no longer wish to receive e-mails from us.

This also applies to personalized recommendations on our website.

Right to data portability

If you are a customer of ours or if you have given permission for the use of your data, you may ask us to send you the

digital data we have about you. This way you can transfer that data to another organisation if you wish.

Right to restriction

You may ask to limit the use of your data. This means that in certain cases we may only store your data but not use it.

Right to be forgotten

You may ask us to delete all data we have about you. We will then delete all data that can be traced back to you. In some

cases we cannot or may not yet delete your data. For example, we have to keep some data for 7 years for the tax authorities.

Right to submit a complaint

You may submit a complaint about the way in which we handle your data. If you have a complaint, we will be happy to

resolve it for you. To do so, please contact us. You may also submit your complaint to the Dutch Data Protection

Authority. Of course we hope that it does not come to that, but if it’s necessary you can also go to court. In that case, the

court in the place of business of drs. Daans is the one which will handle your complaint.

How do I submit a request or complaint?

You can submit your request or complaint to us by sending a mail to info@drsdaans.nl. We process every request or

complaint within 30 days. If you submit multiple applications or complaints or if you submit a complex request or

complaint, this may take more time. In that case, we will contact you within 60 days at the latest. We may ask you to

identify yourself. In that case, we will ask you to submit certain information to ensure that you are the correct person whose

personal data is.

12. What rules apply to this privacy statement?

Our privacy statement must meet several conditions. These conditions can be found in particular in the Dutch General Data

Protection Regulation. In addition, the general rules that apply under Dutch law apply to our privacy statement.

13. Which cookies do we use?

You can indicate yourself what data we may use from you. If you have given us permission to personalize your profile

based on your surfing and search behaviour, we can set up our website specifically for you so that its use becomes easier

and more personal. We do this using cookies. A cookie is a small text file that is placed on your hardware when you visit

our website.

We use the following types of cookies on our website:

functional cookies: like session and login cookies to collect session and login information

14. What do we do with data of minors?

We do not target minors with our website or as an organisation. This means that if you are under the age of 18, you need

permission from a parent or guardian to use our website. If you are a minor when you visit our website or webshop, we

assume that you have received this permission before your visit.

15. Do you have a question about this privacy policy?

If you have a question about our privacy policy, please feel free to contact us on info@drsdaans.nl. We are happy to help.

The staff at drs. Daans always strive to provide you with excellent care and assistance. However, we understand that there may be instances where you are not completely satisfied with a treatment.

We value your feedback and complaints as they are essential for us to ensure your complete satisfaction and to improve our services.

Where can you address your complaints or comments?

Directly to drs. Daans:

If you are not entirely satisfied with a treatment, we encourage you not to delay in expressing your concerns. Often, complaints stem from miscommunication or differing expectations. We appreciate it when you reach out to the individual who provided the treatment, giving them the opportunity to address your concerns. Experience has shown that many complaints can be resolved in this manner.

To the Complaints Officer:

If you find that you cannot resolve the issue with your healthcare provider, you have the option of bringing your complaint to the attention of the Complaints Officer. The Complaints Officer is an impartial professional mediator, available at no cost to you, who can assist you and your healthcare provider in finding a resolution. We aim to resolve complaints within 6 weeks of submission. To contact the Complaints Officer, please visit GIDZ (https://geschillenindezorg.nl/).

In summary:

• Complaint mediation, handling, and assistance from the Complaints Officer are provided free of charge to you as a client and/or patient.
• Successful mediation occurs only when both parties agree.
• Mutual respect and trust are fundamental to the mediation process.
• All parties involved in mediation are bound by confidentiality and handle your privacy with the utmost care.